Queue at Starbucks, stock image.Photo:Michael McNerney/SOPA Images/LightRocket via Getty
Michael McNerney/SOPA Images/LightRocket via Getty
Starbucks' customers have to wake up and smell the coffee!
A purchase will have to be made and a new code of conduct followed, to be able to use the cafe’s toilets or sit and have a chat as of Jan. 27.
“The code of conduct is displayed in our stores to remind customers of the role they play in creating a community coffeehouse that is inviting and welcoming," it concluded.
Starbucks’ Code of Conduct bans alcohol bought outside from being consumed in their cafes across North America, while smoking and vaping are also off-limits.
The company also hopes to banish harassment, panhandling and discrimination.
Starbucks baristas have been instructed to ask anyone refusing to follow the new rules to leave and call the police if necessary.
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“We want everyone to feel welcome and comfortable in our stores,” spokesperson Jaci Anderson said perAP News. “By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone.”
Back in 2018, Starbucks introduced anopen-door policyafter a video went viral of two men being arrested at a Philadelphia location. The manager called the police on the pair when they decided to have a business meeting without having made a purchase.
Starbucks customers, stock image.Victor J. Blue/Bloomberg via Getty
Victor J. Blue/Bloomberg via Getty
However, in the years since the coffeehouse became open to all, customers have complained about long waits for the bathroom and unruly behavior.
Starbucks closed16 storesacross the country due to safety concerns including threats to staff and drug use in 2022.
Brian Niccol — who was previously the head ofChipotle— has been trying to turn around falling sales since he joined Starbucks as CEO last August.
And Niccol previously promised to pause price increases for the remainder of the fiscal year.
“The approach we’ve taken right now is we’re going to hit the pause button on any pricing for this fiscal year,” Niccol shared onGood Morning Americaon Dec. 5. “I still think there’s an opportunity for us to simplify the pricing architecture right now — I don’t love the fact that in our app right now, while you’re doing this customization, it doesn’t inform you what has happened to the price, so I want to get more transparent with the pricing.”
source: people.com
