Despite DJI ’s promise that shipments for its newMavic Prodrone were afoot , very few drones have made their way to customers . Last week , we wrote about theshipping delaysplaguing the drone . Hours after we publish our story , DJIreleased a statementannouncing that shipping had begun . But according to client reports and leaked fellowship communication , only a small fraction of the extremely - anticipated $ 1000 UAVs on backorder have ship .
We ’ve heard from a numeral of irate Mavic Pro buyers who affirm that not only have their drones not been shipped yet , they ca n’t get updated information from DJI on when to await them .
DJI resellers are have a concentrated time buzz off social unit too . Gizmodo obtained an electronic mail sent to a DJI distributer from a member of the global sales and marketing team at DJI .
The email read in part :
The truth is , that is only a very small measure of it released to comfort the market . ( Please make this confidential , just for you dealers . )
Please try your safe to win over your customer to bewilder with you , do n’t cancel their preorders . IF they head to DJI official depot for it now , they will have to wait much much longer to get it because there are 100 of grand of preorders in line on DJI prescribed store now and they will have to take care of it for the whole world .
good-for-naught for the inconvenience and I will attempt my best to ship out lodge as presently as possible start from Oct. 25th .
In other speech , a DJI voice is telling seller that DJI only started shipping some social unit to “ comfort the securities industry , ” which is a fancy way of allege the loading were a means to assuage client business concern about time lag and poor communication . It ’s always potential a DJI repp is telling one vendor one affair , just so she can get more product to someone else . Still , it looks bad when even vendors are getting the runaround and ca n’t get specific information about shipping dates .
DJI declined to corroborate the veracity of the email , or to comment on its contents , but it did confirm that the merchandising voice was an employee of the company .
Hundreds of DJI customer are using this sharedGoogle Spreadsheetto track orders and shipment condition . Of the 525 customers who had placed order at the fourth dimension of publication , only 25 had actually receive their unit . One hearsay on a Mavic Pro assembly suggested that 50 social unit had ship to customers , but a DJI spokesperson told Gizmodo that figure was totally untrue .
“ We have n’t give up merchant marine data point in the past and we are n’t fail to start now , ” the spokesman told me , “ but I can undertake you far more than 50 unit have shipped . ” DJI did confirm that full production of the Mavic Pro has not started but suppose the fellowship was doing everything it could to get output ramped up as quickly as possible .
Meanwhile , stores that are supposed to be carrying the Mavic Pro are push back availability go out too . The Mavic Pro was suppose to hit Apple retail stores on November 2 . But if you try toplace an order now , shipment dates have moved 6 - 7 weeks with in - memory tone arm not project until December 16th .
I ’ve spoken to a number of Mavic customers and all have repeat to me that the big part of this full trial by ordeal is sustain no information on when they will get their unit . They could deal out with a delay if they just had an honest assessment of when their drones would get . To add insult to injury , preorders that took place through DJI were charged as presently as the rules of order were find . That means DJI has received tens of millions of dollars from customer who still do n’t hump when their merchandise is going to ship .
Fed - up client account that cancelling orders is a nightmare too . Not only do you have to do it through DJI ’s entanglement chat ( which often has long postponement time ) , anyone who order from the United States faces a $ 50 commission for currency exchange rates because DJI is base in China .
correctly now it ’s clear that DJI is n’t going to get Mavic Pro drone out to customers as quick as it had contrive . regrettably , it seems the company is unwilling to be upfront with customers about their screwup .
DelaysDrones
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